The
Knowledgebase is a software application that was developed for a
non-profit organization’s donor service center. The main driver
for the creation of the software was to increase efficiency by
giving agents instant access to relevant information from across
the organization while they were on the phone with donors.
Even
though the Knowledgebase was created for a non-profit
organization, the software blueprint can be used to create a
similar application package for any industry or organization
that has a need for instant access to information from across
the enterprise. Take a moment to review the video demonstration
below and turn up the volume to hear specifics about the
Knowledgebase.
